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Important notice: These Terms & Conditions have been prepared to reflect the services offered by Admin AI Insights Ltd and UK consumer law requirements. They will be reviewed by a solicitor before the full public launch of this website. If you have any questions, please contact hello@adminaiinsights.com.

Terms & Conditions

Last updated: June 2026

1. About Us

These Terms & Conditions govern your use of the Admin AI Insights website (adminaiinsights.com) and your purchase of any products or services offered by us.

Admin AI Insights Ltd
Registered in England and Wales
Company Registration Number: 17263708
Registered Office: 167-169 Great Portland Street, Fifth Floor, London W1W 5PF
Contact email: hello@adminaiinsights.com

By accessing this website or purchasing any of our products or services, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding. If you do not agree, please do not use this website or purchase our products or services.

2. Use of This Website

You may use this website for lawful purposes only and in a manner consistent with all applicable laws and regulations. You agree not to:

  • Use the website in any way that is unlawful, harmful, or fraudulent
  • Attempt to gain unauthorised access to any part of the website or its related systems
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Knowingly introduce viruses, malware, or other malicious or harmful code
  • Reproduce, duplicate, copy, sell, or resell any part of the website without our express written permission
  • Scrape, harvest, or extract data from this website by automated means

We reserve the right to suspend or restrict access to the website at any time without notice if we reasonably believe you are in breach of these Terms.

This website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

3. Our Products and Services

Admin AI Insights Ltd offers the following categories of products and services:

  • Online courses, self-paced and structured programmes delivered through our LearnWorlds platform
  • Digital resources, downloadable guides, prompt packs, templates, and toolkits
  • Training, group or organisational training programmes on AI for administrative professionals
  • Mentoring, one-to-one or small group mentoring sessions
  • Consultancy, advisory services for organisations on AI adoption and workflow improvement
  • Speaking, keynote and conference speaking engagements

Full details of each product or service, including price, format, duration, and what is included, are provided on the relevant product or service page before purchase.

4. Course Purchases and Access

Purchasing

Courses are purchased through our LearnWorlds platform. By completing a purchase you enter into a contract with Admin AI Insights Ltd for access to that course. A confirmation will be sent to the email address provided at checkout.

Access

On successful payment, you will receive access to your purchased course via the LearnWorlds platform. Unless otherwise stated on the product page, course access is granted to the individual purchaser only and is non-transferable. You must not share your login credentials or grant access to others.

Access Duration

Unless otherwise stated, online courses include lifetime access for the individual purchaser. We reserve the right to update, improve, or retire course content. Where a course is retired, we will provide reasonable notice and, where possible, provide access to a suitable replacement.

Technical Requirements

You are responsible for ensuring you have access to the appropriate hardware, software, and internet connection required to access your course. We do not accept liability for any inability to access course content due to your own technical limitations.

5. Digital Downloads and Resources

Some resources are offered free of charge in exchange for registering your details; others may be sold as paid downloads. By downloading any resource:

  • You acknowledge that digital downloads cannot be "returned" once accessed
  • You agree to use the resource for personal or internal business purposes only
  • You agree not to redistribute, resell, share publicly, or publish the resource without our written permission
  • You acknowledge that resources are provided for educational and informational purposes and do not constitute professional advice

Where a free resource is offered, you consent to receiving a follow-up email delivering the resource. Marketing communications will only be sent if you have separately opted in.

6. Intellectual Property and Copyright

All content on this website and within our courses, resources, and materials, including but not limited to text, images, graphics, video, audio, course materials, prompt templates, frameworks, and brand assets, is the intellectual property of Admin AI Insights Ltd or its licensors and is protected by UK and international copyright law.

You are granted a limited, personal, non-exclusive, non-transferable licence to access and use purchased content for your own personal learning and professional development. This licence does not permit you to:

  • Copy, reproduce, or extract course materials for redistribution
  • Republish, broadcast, or publicly display our content
  • Sell, sub-license, or commercialise any of our materials
  • Use our materials to create competing products or services
  • Remove or alter any copyright, trademark, or attribution notices

The Admin AI Insights name, logo, and brand are the property of Admin AI Insights Ltd. You may not use our name, brand, or trademarks without our prior written consent.

Any breach of these intellectual property provisions may result in legal action.

7. Payment Terms

All prices are displayed in pounds sterling (GBP) unless otherwise stated. Prices are inclusive of VAT where applicable.

Payment is processed securely via Stripe through the LearnWorlds platform. We do not store or handle your payment card details directly. By proceeding with payment, you also agree to Stripe's terms of service.

Payment must be made in full at the time of purchase unless a specific payment plan is offered and agreed. If a payment fails or is declined, access to the relevant product or service will not be granted until full payment is received.

For training, mentoring, or consultancy services booked directly with Admin AI Insights Ltd, specific payment terms will be agreed and confirmed in writing prior to commencement of services.

8. Refund and Cancellation Policy

Online Courses

Under the UK Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase for digital products, unless you have expressly requested immediate access and acknowledged that your right to cancel is lost upon accessing the content.

Where a course has been accessed, we consider the right of cancellation to have been exercised. However, we consider each request on its merits and will always try to find a fair resolution. Please contact us at hello@adminaiinsights.com within 14 days of purchase if you have any concerns.

Digital Downloads

Once a digital download has been accessed or delivered, it is non-refundable. If you experience a technical issue preventing access, please contact us and we will resolve the issue promptly.

Training, Mentoring, and Consultancy

Cancellation and refund terms for training, mentoring, and consultancy services will be agreed and confirmed in writing at the point of booking. As a general guide:

  • Cancellations made more than 14 days before the scheduled session: full refund
  • Cancellations made 7–14 days before: 50% refund
  • Cancellations made fewer than 7 days before: no refund, unless we are able to reschedule at a mutually convenient time

We reserve the right to reschedule or cancel sessions due to circumstances outside our control. In such cases, you will be offered a full refund or a rescheduled session.

How to Request a Refund

Contact us at hello@adminaiinsights.com with your order reference and the reason for your request. We aim to respond within 5 working days.

9. User Responsibilities

By using this website and purchasing our products or services, you agree that:

  • The information you provide during registration or purchase is accurate and complete
  • You are at least 18 years of age, or have parental or guardian consent
  • You will keep your account login credentials confidential and notify us promptly of any unauthorised access
  • You will use our courses and resources for your own lawful professional development and not for any unlawful or commercial purpose without our written permission
  • You will not attempt to circumvent any access controls, copy-protection measures, or licensing restrictions
  • You accept responsibility for how you apply AI tools and outputs in your own professional context, see the AI Disclaimer below

10. AI-Generated Content Disclaimer

Admin AI Insights Ltd provides education and training in the use of artificial intelligence tools for administrative professionals. In the course of our programmes, resources, and communications, we may provide AI-generated content, prompt templates, example outputs, recommendations, and demonstrations.

Please note the following:

  • All AI-generated content, prompts, examples, and outputs are provided for educational and illustrative purposes only
  • AI outputs may contain errors, inaccuracies, or outdated information
  • You remain solely responsible for reviewing, validating, and exercising your own professional judgement before relying on or implementing any AI-generated content in your workplace
  • We do not warrant that any AI-generated content, prompt, or recommendation is suitable for your specific circumstances, employer requirements, or professional obligations
  • Nothing in our courses, resources, or communications constitutes legal, financial, HR, or other professional advice
  • The AI tools and platforms referenced or demonstrated in our courses are third-party products. We have no control over their accuracy, availability, or terms of use, and these may change after publication

Before implementing any AI-generated output in a professional context, we strongly recommend that you review it against your organisation's policies, verify factual accuracy, and apply appropriate professional judgement.

11. Training, Mentoring, and Consultancy Services

Where Admin AI Insights Ltd provides training, mentoring, or consultancy services, the following terms apply in addition to the general terms above:

  • A written summary of scope, deliverables, and fees will be provided and agreed before services commence
  • Services are provided on a best-efforts basis and are intended to support the development of knowledge and skills; outcomes cannot be guaranteed
  • Any advice, recommendations, or materials provided are based on the information available at the time and for educational purposes; they do not constitute professional or legal advice
  • Confidentiality, we will treat any information shared during sessions as confidential and will not disclose it to third parties without your consent
  • Session recordings, sessions will only be recorded with the prior agreement of all parties

For organisational training and consultancy, specific contractual terms will be set out in a separate service agreement.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Admin AI Insights Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business
  • Loss of data or information
  • Damage to reputation or goodwill
  • Any reliance placed on AI-generated content or recommendations provided through our courses or resources

Our total aggregate liability to you in connection with these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable UK law, including the Consumer Rights Act 2015

If you are a consumer based in the UK, you may have additional statutory rights that these Terms do not affect.

13. Third-Party Links and Platforms

This website and our courses may contain links to third-party websites, platforms (such as LearnWorlds or Stripe), or AI tools. These links are provided for convenience and informational purposes only. We do not control and are not responsible for the content, privacy practices, or terms of third-party sites. Accessing a third-party site is at your own risk.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply in your jurisdiction.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, law, or best practice. We will notify you of material changes by updating the "Last updated" date at the top of this page. For existing customers, we may also notify you by email.

Continued use of the website or our services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@adminaiinsights.com
Website: adminaiinsights.com
Post: Admin AI Insights Ltd, 167-169 Great Portland Street, Fifth Floor, London W1W 5PF

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Helping Professionals Work Smarter with AI

Admin AI Insights Ltd  ·  167-169 Great Portland Street, Fifth Floor, London W1W 5PF  ·  Registered in England and Wales